Frequently asked questions

Orders ship within 24 hours (working days) and arrive in 24 to 72 hours in France, depending on the method you choose: home delivery or pickup point. Allow an extra 1 to 2 days around public holidays.

Yes, completely. A plain parcel, with no logo and no mention of the contents — nothing shows what's inside, or who sent it.

Delivery is free from €45. Below that, the price depends on the delivery method you choose at checkout.

For now, we deliver across mainland France only, to your home or a pickup point. Delivery to the rest of Europe is coming soon.

Card payment, processed by PayGreen, a French PCI-DSS-certified payment provider with 3-D Secure authentication. Your card details never pass through our servers.

Yes. The transaction is encrypted end to end and confirmed with 3-D Secure (verification by your bank). The charge shows up under a neutral name on your statement.

Yes. All our products come from authorised hemp varieties and contain less than 0.3% THC, in line with French and European regulations. Sales are restricted to adults.

Yes, every batch is tested by an independent laboratory before it joins the catalogue (cannabinoid profile, THC < 0.3%, no pesticides). Lab reports can be downloaded from the product pages when available.

In an airtight container, away from light, heat and moisture. Stored properly, a flower or a resin keeps its aromas for several months.

No, we strongly advise against it. Legal CBD products can contain traces of THC detectable by roadside saliva tests, which in France have no tolerance threshold. Don't get behind the wheel after use.

CBD occurs naturally in hemp: it's extracted from the plant without altering its structure. CBDX starts from the same hemp, but the molecule is transformed in a laboratory — what's known as a semi-synthetic cannabinoid. The intensity you feel is markedly stronger. It isn't a more concentrated CBD, it's a different molecule.

It is authorised for sale on two conditions, which we check batch by batch: the finished product contains less than 0.3% THC and no molecule classified as a controlled substance. Its status is more recent than CBD's and may change; if the regulations change, we take the range off sale.

CBD, the gentlest and best known. CBDX is for people who already know how they react and want something more intense — and even then, start small.

No. CBDX affects alertness: don't drive or operate machinery after use. Roadside saliva tests in France screen for THC, with no tolerance threshold.

That's the aim: each strain comes in a CBD version and a CBDX version, each with its own batches and lab reports. On every product page, a switch lets you go from one to the other.

In your customer area ("My orders" section), you can see the status of every order. You'll also get a confirmation email when it ships.

If it hasn't shipped yet, contact us as soon as possible at contact@lion-industrie.com — we'll do everything we can. Once it has shipped, the order can no longer be changed.

You have a 14-day right of withdrawal (products unopened, in their original packaging, for hygiene reasons). Full details are in our terms of sale.

If your complaint to our customer service doesn't settle things, you can refer the matter free of charge to our consumer mediator: CNPM MÉDIATION CONSOMMATION, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France — online at www.medconsodev.eu. Full contact details are in our terms of sale.

Every order earns you points, which you can turn into discounts on future purchases. Create an account to join in — points build up automatically.

From your customer area (Crew tab), share your referral link: your friend gets −10% on their first order from €30, and you receive €10 in your wallet as soon as their order ships.

Sign up to the newsletter at the bottom of the home page: you'll instantly receive the code BIENVENUE10 by email, valid on your first order.